Account Executive/Manager - Transportation

Responsibilities:

• Cultivate and sustain strong client relationships.
• Manage end-to-end quotation process, oversee the receipt, dispatch and transport of goods, prepare operational work orders and handle billing.
• Tailor logistics operations to meet client requirements.
• Address and resolve escalated client issues, ensuring smooth communication between clients and internal teams.
• Share client feedback and challenges with the team for enhancements, and escalate concerns to management.
• Handle documentation processes, respond swiftly to email queries and maintain accurate records.

Requirements:

• Bachelor's degree in Business Administration or relevant discipline.
• Client Services Executive: 2+ years of experience in customer servicing role.
• Client Services Manager: 8-10 years of overall experience with 5 years of supervisory experience in customer servicing field.
• Proficient in Microsoft Office, particularly Excel.
• Good command in Chinese and English.
• Strong numerical and analytical skills.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend