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System Analyst (Production Incident Support)- Insurance 45-55k

Job description

Responsibilities:

  • Responsible for overseeing the End-to-End Incident and Problem management for L&H business in particular issues related to L&H applications and other auxiliary systems.
  • Assist with technical investigations and impact analysis, act swiftly and perform troubleshooting.
  • Coordinate activity between Business functions and off-shore team to drive open action items to closure, the prioritization should be based on severity, impact and urgency of the incident.
  • Generate, Control and Resolve incident tickets relating to Application failure, Abnormal behavior, Production batch and file transmission, maintain inventory of incident log for transparency and traceability.
  • Communicate to business and technical partners on incidents as they occur when they impact business process, system performance or availability and escalate the matter as critical issue arises.
  • Work with other technical teams including Digital/Infra team, offshore development centers (Philippines and India) and external vendors to investigate functional and system errors.
  • Conduct regular health check of the applications and continuous improvement of the Life and Health systems
  • Conduct walkthrough session with key stakeholders in both weekly and monthly production meeting.

Requirements:

  • Bachelor's degree in information technology or related discipline
  • At least 8 years of working experience on life insurance application development and support, familiar with life operation daily procedures and knowledge of different lines of insurance products
  • Over 5 years with waterfall and/or Agile development practices
  • Familiar with various IT platforms, especially the Life and Health administrative platforms such as Ingenium, LifeAsia and Policy administration and claims application
  • Experience with using UNIX, Wintel, Linux, Excel and VBA ability to write SQL to extract data in DB2, Oracle database.
  • Strong analytical and problem-solving skills, particularly in integrating & recommending various complicated IT solutions.
  • A highly strategic thinker
  • Able to work across countries, regions, and time zones with a board range of cultures and technical capability.
  • Good communicator and able to articulate the issue clearly to the business stakeholder
  • Excellent in written and spoken English and Chinese

Please send your CV to Alexandra via alexandra.leung@ambition.com.hk or APPLY NOW
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