Service officer - up to 21K, banking

Job Responsiblities:

• Handle disputes quickly and fairly while maintaining strong customer relationships.
• Act as a skilled and knowledgeable contact point for customers, with the authority to resolve their issues.
• Accept, investigate, and resolve complex complaints efficiently.
• Respond to all customer communications promptly and keep records updated.
• Ensure service level agreements are consistently met.
• Collaborate with other teams to gather account details and resolve cases within the agreed time frames.

Job Requirements:

• Experience in handling customer request, perfreably from Banking / or Financial Institution
• Writing skill in Chinese and English
• Verbal Communication to customer in Chinese and English

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend