Senior IT Support Analyst - Global Law Firm, 45K

My client is a well renowned law firm. They are now looking for a Senior IT Support Analyst who specialise in manage electronic documents.

This key position is a regional role and you will gain exposures working with other offices across APAC regions.

Senior IT Support Analyst, Global Law Firm

Duties and Responsibilities:

• Work with lawyers and staff on the identification and collection of potentially responsive email and electronic documents. Utilize search and collection tools to facilitate identification and collection of responsive documents
• Process electronic records received in conjunction with the on boarding of new lawyers or the transfer of matters to the Firm
• Administer process for the collection, review and release of electronic records necessary to comply with file releases associated with client requests. Expected to offer suggestions for process improvement, as appropriate
• Work with practice groups and Firm administrative departments on guidance for electronic records management and compliance with the Firm's Records Management Policy
• Oversee and report on the progress of disposition with regards to hardcopy records
• Execute process for electronic records disposition including email and litigation support data in response to court-ordered document destruction or implementation of Firm retention policies.
• Execute processes for electronic records access exceptions and other electronic records management related actions
• Identify electronic record management risks and lead the development of action plans to mitigate identified risks
• Provide support and guidance for electronic records migrated from shared drives or other electronic records storage areas to archival storage
• Make decisions on the appropriate document management system for different forms of electronic records
• Act as a liaison between lawyers and IT regarding issues of electronic records organization, access, retention and disposition
• Conduct orientation of the Firm's records management policies and processes for new lawyers
• Develop periodic and ad hoc reports regarding the quality and progress of the electronic records management initiatives
• Lead the effort to research and assess leading practices and emerging technologies for electronic records management
• Identify, evaluate and recommend resources and tools

Qualifications:

• 4 years of r IT experience, preferably in a professional services firm
• Prior experience extracting and exporting data from Symatic's Enterprise Vault, Microsoft Exchange, Purview and NetDocuments
• Experience with e-discovery tools
• Experience with programming languages including XML and SQL
• Advanced knowledge of Microsoft Outlook, including .PST creation and review
• A strong interest in technology, and experience with information management systems such as records management databases, litigation support systems and document management systems
• Knowledge of data storage, migration and data conversion techniques
• Knowledge of records preservation procedures, practices, and techniques
• Knowledge of document lifecycle management for both hardcopy and electronic documents
• Experience with content management systems such as Documentum, FileNet, Hummingbird, Open Text, iManage or NetDocuments
• Experience with records management software such as Filetrail
• Working knowledge of Microsoft Windows operating system and basic network functions
• Advanced working knowledge of Microsoft Suite Products such as Excel, Word, Powerpoint, Outlook and OneNote
• Strong IT sense and proven ability to master a wide range of applications

Please contact Wayne Cheung at +852 3103 4308 or wayne.cheung@ambition.com.hk. For more information, please visit http://www.ambition.com.hk

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend