IT Support

Job Responsibilities:

• Provide technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Monitor and maintain IT infrastructure, including servers, networks, and security systems.
• Assist with the setup and deployment of new hardware and software.
• Document and track support requests and resolutions using a ticketing system.
• Conduct regular system updates and backups.
• Collaborate with other IT team members to improve processes and systems.
• Provide training and support to staff on IT-related matters.

Requirements:

• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with network protocols, hardware, and software.
• Good at Chinese and English Language Skill
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend