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- Posted 22 January 2025
- SalaryNegotiable
- LocationHong Kong
- Job type Permanent
- DisciplineTechnology
- Reference279169_1737516622
IT Helpdesk Support - Banking Space (20K - 30K)
Job description
Responsibilities:
- Provide day-to-day first line end-user support via deskside/remote, IM, email, or phone;
- Participate in helpdesk projects and implementation work;
- Responsible for PC related equipment procurement, delivery, installation, setup, maintenance and disposal;
- Responsible for keep tracking IT assets with proper inventory control on record keeping, maintenance and related documentation;
- Responsible for market data user and customer account setup, installation, maintenance, record keeping;
- Maintain user guides and manuals for end user;
- Liaise with customers to diagnose and report on IT problems.
Requirements:
- Degree in Computer Science or equivalent. Candidate with lower educational qualification will also be considered if with relevant experience;
- Minimum 1-2 years working experience in Information Technology areas;
- Knowledge and experience in first-line user and technical support with strong skill in trouble-shooting and soft-skill in handling users a must;
- Working experience in financial service industry (preferably in investment banks, securities houses, brokerage firm) is a definite advantage;
- Knowledge and experience of supporting tools and end user environment/software such as remote tools, inventory management system, software deployment system, MS Windows OS and Office, antivirus, mail client, video conference preferred;
- Good understanding of trading, financial platform such as Bloomberg, WIND, AAStocks, ETNet etc. is an added advantage;
- Ability to manage disparate demands from multiple customers;
- Ability to work with geographically diverse workforce;
- Team player, independent, self-starter, motivated, multitasking and able to take initiative to get projects completed;
- Good command of written and spoken English and Chinese (Mandarin and Cantonese)
- Immediately available is highly preferred.
If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend