High Net Worth Service Centre Deputy Lead, insurance

We are currently assisting a reputable insurance company in their search for a talented HNW Service Centre Deputy Lead.

Key Responsibilities:

• Oversee customer experience, provide feedback, and tailor exceptional service for high net worth customers
• Mentor and guide staff to exceed service standards, optimize operations, and foster a conducive environment
• Coordinate event logistics, manage verification and payment processes accurately, and ensure compliance with procedures and policies
• Conduct investigations, facilitate cross-functional collaboration, and implement service enhancements based on qualitative and quantitative analysis
• Regularly review and update service manuals, collect customer feedback, and prepare accurate reports for continuous improvement
• Plan and arrange rosters in advance to ensure optimal workforce management and uphold service standards

Minimum Requirements:

• Bachelor degree or above in related discipline
• Minimum 8 years' experience in concierge service, customer service, hospitality in serving high net worth customers
• Experience with insurance industry will be a big plus
• Strong analytical and interpersonal skills
• Excellent communication skills with fluency in English, Cantonese and Mandarin

Contact Monique Yeung on (852) 3103 4339/ monique.yeung@ambition.com.hk or APPLY NOW by clicking the button

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend