Helpdesk Support - Financial Services - Hong Kong

Responsibilities:

• You will provide technical support to end-users and clients via phone, email or in person
• You will diagnose and troubleshoot software and hardware issues
• You will update equipment inventory management system and rack information.
• You will train end-users on how to use software applications
• You will maintain and update system documentation
• You will follow procedures, instructions and checklists to complete tasks with good quality
• You will ensure all client requests and other ad-hoc duties are processed in an efficient and timely manner

Requirements:

• Bachelor's degree in Computer Science or related field is preferred
• at least 2 years' experience on End User Support
• Experience in technical support or related field
• Good Knowledge of operating systems, Microsoft Teams Phone, software applications, and hardware components
• Experience in meeting and conference room technology, say Microsoft Teams Room.
• Familiarity with remote desktop software and help desk software
• Understanding of IT network concepts
• Good communication and interpersonal skills
• Able to work independently.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend