Head of Customer Services Center- Banking 60-70k

Responsibilities:

• Lead and manage the Customer Services Center, ensuring high levels of service delivery and customer satisfaction.

• Oversee account opening and maintenance processes, ensuring compliance with regulatory standards and internal policies.
• Manage remittance and cash management services, optimizing operational processes for efficiency and effectiveness.
• Develop and implement strategies to enhance customer experience and improve service quality.
• Mentor and develop team members, fostering a culture of continuous improvement and professional growth.
• Collaborate with other departments to streamline operations and address customer needs effectively.
• Monitor key performance indicators (KPIs) and generate reports to assess service performance and identify areas for improvement.
• Stay updated on industry trends and best practices to ensure the Customer Services Center remains competitive and compliant.

Requirements:

• Minimum of 6 years of experience in the banking sector, with at least 5 years in customer service roles related to account opening, remittance, and cash management.

• Proven team management experience with strong leadership skills.
• Excellent knowledge of operational processes within a banking environment.
• Proficient in both English and Chinese (spoken and written).
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

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