Customer Support Specialist (B2B service provider)

Responsibilies:

• Handling customer's enquires by providing suitable solutions
• Providing a smooth and professionals customer support services via phone, email, and chat
• Work closely with logistics, sales, and operations teams to facilitate smooth service delivery
• Gather customer feedback and insights to improve service processes and offerings
• Process and track customer orders, ensuring timely delivery and accurate documentation

Requirements

• 2+ years of experience working in customer support / service field
• Experinced working in online marketplace OR supply china related industries is a big bonus!
• Proficiency in Microsoft softwares, fast typing, and problem-solving
• Excellent communication, interpersonal and written skills in Chinese and English

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend