Customer Services Senior Officer, bank (30-35k)

Responsibilities:

• Responsible for resolving various enquiries from clients across different channels
• Conduct investigations on client's complaint and escalate to management if necessary
• Monitor and manage messages received on online platform
• Provide training, coaching and share the best practice to new joiners
• Assist in other ad hoc. tasks in respect of business needs

Requirements:

• Type 1, 7,8 HKSI Licenses holder
• Higher Diploma or above in relevant disciplines
• Sound knowledge in retail banking products
• Candidates with less experience with considered as Officer

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